Privacy Policy

1. Information We Collect

At WonderWave Toys (NEURAXEN ROBOFORGE PRIVATE LIMITED), we collect personal information that you provide directly to us when you:

• Create an account or purchase educational toys through our store
• Provide your shipping address (Door No., Area/Village, City/Town, State, PIN code) and contact details
• Sign up for our newsletter or updates on purposeful play
• Contact our customer support team for inquiries, order tracking, or feedback
• Participate in surveys, seed ball planting photos, or promotional contests

Collected information includes your name, email address, phone number, complete shipping and billing address, and transaction identifiers.

2. Payment Information & Security

All online payments are securely processed through our RBI-authorized payment partner, Razorpay. NEURAXEN ROBOFORGE PRIVATE LIMITED does not store or process your sensitive credit/debit card numbers, CVVs, or UPI PINs on our servers. All payment transactions are encrypted using bank-grade 128-bit/256-bit SSL encryption adhering to PCI-DSS standards.

3. How We Use Your Information

We use your information strictly for legitimate business purposes:

• Processing, packing, and dispatching your toy orders to your doorstep
• Sending automated WhatsApp/SMS/Email notifications regarding order confirmation, shipment dispatch, and delivery tracking
• Coordinating with courier delivery executives for accurate delivery
• Assisting you with product queries, replacements, and customer service
• Fulfilling our environmental commitment (1 Toy = 1 Tree seed ball program)
• Complying with statutory tax, invoicing (GST), and accounting regulations in India

4. Sharing of Information

We value your trust and privacy. We do not sell, rent, or trade your personal data to any third parties or marketing brokers. Your information is shared only with vetted operational partners essential to fulfill your orders:

• Logistics and Courier Partners: for package delivery to your address
• Payment Gateway (Razorpay): for secure payment processing
• Cloud and Hosting Providers: to maintain our website securely
• Legal Authorities: only if required by applicable Indian law or court order

5. Cookies and Tracking

Our website uses necessary cookies to remember your shopping cart items, keep you logged into your account, and analyze anonymous traffic metrics. You can control or block cookies via your browser settings, though certain features like the cart and checkout may require cookies to function smoothly.

6. Your Rights

You have the right to access, review, update, or request the deletion of your personal account information stored with us. You can manage your saved addresses in your account dashboard or write to our support team.

7. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000 and rules made thereunder, questions or grievances concerning this Privacy Policy can be directed to: